It is our top priority at The Key West Candle Company that you and your family are safe as you enjoy our delectable candles. Always remember to exercise extreme caution whenever burning a candle.

Candle Safety Tips:

• Be sure to remove and discard all tags and ties prior to lighting your candle.
• Never leave a burning candle unattended or near anything that could catch fire.
• Keep candles out of the reach of children and pets.
• Read and carefully follow any special instructions on or with the candle.
• Trim candlewicks to 1/4 inch each time before burning. Long or crooked wicks cause uneven burning and dripping.
• Always use a candleholder specifically designed for candle use.
• Votive candles should always be burned in a small votive container that fits snug around the candle.
• Keep burning candles away from drafts, vents and air currents.
• Keep the wax pool free of wick trimmings, matches and debris at all times.
• Do not burn a candle for more than four hours at a time.
• Never touch or move a candle when the wax is liquid.
• One of the safest ways to extinguish a candle is to use a candle snuffer, which helps prevent hot wax from spattering.
• Install a smoke detector in every room where candles are burned.

Delivery Estimates:

• Standard Shipping: 3–7 business days (U.S. only)
• Express Shipping: 1–3 business days (optional at checkout)

Order Tracking:

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment directly on the carrier’s website.

Local Pickup:

Available in Key West! Choose local pickup at checkout and we’ll notify you when your order is ready.

Shipping Locations:

We currently ship within the United States. For international orders, please contact us directly.

Missing or Delayed Packages:

If your order hasn’t arrived within the expected timeframe, please contact us at keywestcandlecompany@gmail.com with your order number, and we’ll be happy to assist.

Returns & Exchanges

At Key West Candle Company, we take pride in handcrafting each candle with care and quality. If something isn’t right, we’re here to help!

Returns:

Due to the nature of our products, we do not accept returns on used candles. However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can make it right.

Exchanges:

If you received the wrong scent or item, we’ll gladly exchange it. Just reach out with your order number and photos, and we’ll provide instructions for the exchange process.

Damaged or Defective Items:

If your candle arrives broken or defective, please email us at keywestcandlecompany@gmail.com with your order number and a photo of the item. We’ll send a replacement or issue store credit.

How to Reach Us:

Email us at deejaykeywestcandleandbathco.com with any concerns. We’re a small business, and customer satisfaction means everything to us!